Chapter 3 – Alternative Dispute Resolution

Learning Objectives

After studying this chapter, you should be able to:

  1. Describe the process of negotiation as it is commonly employed in business.
  2. Discuss the process of mediation as an alternative dispute resolution (ADR) strategy.
  3. Discuss the option of arbitration as an alternative dispute resolution (ADR) strategy.
  4. Describe the benefits and drawbacks of ADR as compared to litigation.

This chapter covers:

3.1 General Perspectives on Alternative Dispute Resolution

3.2 Negotiation

3.3 Mediation

3.4 Arbitration

3.5 Other Methods of Alternative Dispute Resolution

3.6 Public Policy, Legislation and Alternative Dispute Resolution

Chapter 3 Exercises and References

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